Posts Tagged ‘Management’

Inclusive Management, Messaging and Trust

February 8, 2013 Comments off

slide-39-638I recently found a great report – a global study called the Edelman Trust Barometer.  There’s a lot to learn from this report, but the key take aways for me are the following:

  1. A trusting culture requires a dynamic, not “top down” management – here they call it Inclusive Management – and it just doesn’t mean getting people’s opinions.
  2. “Credentialed Experts” are far and away more trusted than CEO’s as communicators.
  3. People (customers and employees) need to hear a message 3 to 5 times from various sources to change behavior or influence their opinion.
  4. CEO’s and Government Officials – Hit the bottom for worldwide trustworthiness in delivering a message

There’s much more to this report and a lot of learning.  Perhaps its time to have your “expert” on staff start delivering your message 3 to 5 times across multiple communication channels to ensure you have a trustworthy image that you can live up to.  In our world of increased transparency, you may not have any option but to have integrity.


Doing What You Should Do, Not What You Can Do

July 2, 2012 Comments off

We humans are amazing creatures, and also subject to repetitive habit.   Some of those habits are great, and some, well, aren’t really advancing you or your company.  Change is hard and doing what you are comfortable doing, every day, gives us at least a little sense of accomplishment.  And, as long as what your are comfortable doing, is what advances the company. Great.

Unfortunately, a lot of those activities aren’t advancing the company.  Analyze your day today, or better yet, have someone else observe your days activities.  List what you did and compare it to what you should be doing to keep customers, get more customers, advance your innovation.  It’s hard, but worthwhile work analyzing this and acting on the “should do’s” for doing the greater good for ourselves and our company.

Speaking of “shoulds” – Happy Independence Day!  Let’s not forget our leaders who took the chance to do what should be done to make our country great.

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It’s just easier if I….

June 26, 2012 Comments off

This week, my good friend Ross Patterson from XM Performance Business Coaching and Consulting wrote a post I thought was so good, I got permission to rebroadcast it.  Enjoy….

“It’s just easier if I do it myself”

These are dangerous words for leaders in any organization. I work with dozens of owners and businesses every year. When businesses are struggling in certain areas it can almost always be diagnosed down to a people problem, or a process problem (or both).

When owners say “It’s just easier if I do it myself,” they are usually trying to avoid the conflict of holding someone accountable.  Or, they have a process that is perfectly lined out in their heads, and no one else can meet their expectations, because no one knows or understands the expectations.

XM Truth: If it’s just easier to do it yourself, you will have a very small business.

The key to living life on the Xtra Mile in your business is learning to lead by:

  • Building business systems and processes that are not owner dependent
  • Hiring great people and training them to do their well defined jobs
  • Get the heck out of the way and let them do their jobs

Want to know the most powerful words a business leader can say…, “What do you think we should do?”

Listen to yourself this week, what are you saying more?  “It’s just easier…” or, “What do you think?”

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Charisma – Can it be Learned? – A Four Step Process

May 19, 2012 Comments off

Can you learn charisma?  Can you become more charismatic?  What skills do you need to get that way?

I just completed a book titled Leadership Charisma by Bud Haney and Jim Srrbasku.  Their contention is charisma can be learned and improved upon.  Based on their experience and exhaustive database, they drill down to key elements charismatic people have and guides you on how to develop them.

It surprisingly follows the Golden Rule for living and has interesting tips – and no matter ho charismatic we are, we can always improve. Their leadership charisma model follows a four step pyramid and begins at the base with making the decision to become a charismatic leader.  Therein lies the challenge:  Do you want to be a charismatic leader and can you fundamentally change to become more charismatic?

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3 Reasons I Surrendered to the “Blog”

August 24, 2011 Comments off

I surrender.  Welcome to Blogs R Me.  After coaxing – for many months – I was finally convinced.   So, I’m blogging for a purpose.  To provide relevant, entertaining content to grow you and your business.

Surrendering to anything that requires “more work” is always a stretch for me, particularly when it requires consistent effort. It’s finally made it to my weekly task list and I welcome your feedback.

So, why Blog?  Or more importantly, what signals should we use when making a decision and committing to it?  This could be for blogging, making a strategic next step, or taking on a challenging assignment:

Why Make a Decision to Take Action:

1. You hear it more than once and in multiple venues.

How often do you read the same advice, hear advice in conversation, or see it as “best practices”.  This alignment of various sources tells me I need to listen, evaluate and act.  It’s OK to wait, for me on blogging there was no timeline. Once I heard this advice enough times, it motivated action.

2. The action will not hurt.

Making this commitment will not hurt, actually it might just help me as we meander through growth ideas.  Asking this question encouraged me to make the effort.

3. You hear it more than once: “You’re good at this”

I write out of necessity.  I’ve apparently learned to do this fast, and well – I’ve been told. If I get encouragement to do something from numerous sources, I need to consider doing it. It’s not a talent unless you share it.  Think about that.

Growth is about making decisions and learning to make decisions better, and right for you, personally.

See you next week.  I’ll share my passion for the PIPELINE Entrepreneurial Program.

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