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Posts Tagged ‘Decision making’

3 Reasons to Write it Down Before Action

March 18, 2013 Comments off

pencilLast week was full of surprises.  Teams converged to address a very sticky, emotional and difficult issue.  No surprise, it also involved money, faulty decisions and blame all around. But, I’m getting ahead of myself.

Due to the complexity of the issues involved, I decided to try to create a factual summary of the past and what led up to the present situation. I presented the timeline to all parties to help us all recast the sequence of events. By trying to remove emotion and script only facts along a timeline, we realized, like a lot of difficult decisions, many people and situations conspired consciously or unconsciously to bring us to where we were.  Reducing the facts to a timeline and having everyone agree on what happened quickly allowed us to move forward with the present challenge.  So, write it down, use the facts and you can gain:

1. Clarity

2. Perspective and

3. Build a reasonable plan going forward

The exercise allowed me to also see there was error with “my team” and “their team” – and once we took responsibility, it opened the door to collectively take responsibility and work together on solving what got us there.  We focused on the problem, not the people.  Try it sometime.

Inclusive Management, Messaging and Trust

February 8, 2013 Comments off

slide-39-638I recently found a great report – a global study called the Edelman Trust Barometer.  There’s a lot to learn from this report, but the key take aways for me are the following:

  1. A trusting culture requires a dynamic, not “top down” management – here they call it Inclusive Management – and it just doesn’t mean getting people’s opinions.
  2. “Credentialed Experts” are far and away more trusted than CEO’s as communicators.
  3. People (customers and employees) need to hear a message 3 to 5 times from various sources to change behavior or influence their opinion.
  4. CEO’s and Government Officials – Hit the bottom for worldwide trustworthiness in delivering a message

There’s much more to this report and a lot of learning.  Perhaps its time to have your “expert” on staff start delivering your message 3 to 5 times across multiple communication channels to ensure you have a trustworthy image that you can live up to.  In our world of increased transparency, you may not have any option but to have integrity.

Be Thankful for your 2012/2013 Challenges!

November 20, 2012 Comments off

Lift-off of the Dnepr launch vehicle

It’s Thanksgiving week.  In addition to faith, friends, family, and health, I am grateful I started this blog habit.  I have been introduced to a variety of interesting people and I am thankful for my regular readers and creative exchanges that have resulted.

Today, Dr. Michael Joyner posted his case for optimism about the future.  In it he lists the following challenges from 1968/1969 that, at the time we thought were “unsolvable”

  • The Berlin Wall.
  • The Soviet Union invaded Czechoslovakia to suppress a movement calling for minimal levels of free expression.
  • George Wallace, an avowed racist, ran for President and got 13.5% percent of the vote.
  • Career choices available to women were extremely limited, and opportunities for women and girls to participate in things like competitive sports were minimal.
  • Rivers like the Cuyahoga near Cleveland were so polluted they sometimes caught on fire.
  • China and India were economic basket cases.
  • North Vietnam invaded South Vietnam during Tet.
  • Places like Tucson (where I grew up) were surrounded by intercontinental ballistic missile silos.  Air raid sirens were tested at regular intervals in case we needed to be warned of an impending nuclear attack.
  • The Red Sox had still not won the World Series after trading Babe Ruth to the Yankees in 1918 – the so-called Curse of the Bambino.

So, as we look at next year in building our strategic plans or think about the world our children will live in the future, we might want to put our challenges in perspective of human progress.  It might be time to express gratitude and next week, let’s find something big to solve!

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3 Reasons I Surrendered to the “Blog”

August 24, 2011 Comments off

I surrender.  Welcome to Blogs R Me.  After coaxing – for many months – I was finally convinced.   So, I’m blogging for a purpose.  To provide relevant, entertaining content to grow you and your business.

Surrendering to anything that requires “more work” is always a stretch for me, particularly when it requires consistent effort. It’s finally made it to my weekly task list and I welcome your feedback.

So, why Blog?  Or more importantly, what signals should we use when making a decision and committing to it?  This could be for blogging, making a strategic next step, or taking on a challenging assignment:

Why Make a Decision to Take Action:

1. You hear it more than once and in multiple venues.

How often do you read the same advice, hear advice in conversation, or see it as “best practices”.  This alignment of various sources tells me I need to listen, evaluate and act.  It’s OK to wait, for me on blogging there was no timeline. Once I heard this advice enough times, it motivated action.

2. The action will not hurt.

Making this commitment will not hurt, actually it might just help me as we meander through growth ideas.  Asking this question encouraged me to make the effort.

3. You hear it more than once: “You’re good at this”

I write out of necessity.  I’ve apparently learned to do this fast, and well – I’ve been told. If I get encouragement to do something from numerous sources, I need to consider doing it. It’s not a talent unless you share it.  Think about that.

Growth is about making decisions and learning to make decisions better, and right for you, personally.

See you next week.  I’ll share my passion for the PIPELINE Entrepreneurial Program.

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