Posts Tagged ‘Customer service’

Happiest and Unhappiest Jobs – Top 10 List

August 14, 2012 Comments off

I am a big fan of keeping employees happy.  Keeping people focused, motivated and happy gives organizations the extra horsepower to grow, long term.  I recently wrote a post asking if your employees are part of the 70% that are unhappy according to the Gallup poll.  Now, we have results in a different way, perhaps not as scientific, as well if you study their methodology and know they are a job seeker website.

CareerBliss recently posted its list of the happiest and unhappiest jobs in America, 2012.  The Happy 10 and Unhappy 10 are as follows.  The results surprised me, as many revenue critical jobs made it to the bottom 10 list.  If so, you might consider asking your employees who have the job titles in the bottom 10, “are you happy?”  The motivation might not just involve money, but that will be the subject of another post.

Happiest Jobs – Top 10

  1. Software Quality Assurance Engineer
  2. Executive Chef
  3. Property Manager
  4. Teller
  5. Warehouse Manager
  6. Administrative Assistant
  7. Customer Service Representative
  8. Accountant
  9. Systems Engineer
  10. Construction Manager

Unhappiest Jobs – Top 10

  1. Security Officer
  2. Registered Nurse
  3. Teacher
  4. Sales Engineer
  5. Product Manager
  6. Program Manager
  7. Marketing Manager
  8. Director of Sales
  9. Marketing Director
  10. Maintenance Supervisor
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Projects and Features: Keeping Reality From Batting Last

July 14, 2012 Comments off

I recently read a blog on the Harvard Business Review Website titled: A Better Project Model than the “Waterfall”.In it, the author describes how projects get sidetracked by specifying too many technical features and not necessarily addressing the customer problem to be solved to development teams.  He describes his business partner saying, “in software development reality bats last.” How often does communication of a business problem get lost in too much technical detail sent down to a development team.  At the product launch, it could be a perfect product was created by the team that has nothing to do with a customer need.  Get the team on board, work a little harder to communicate a customer problem and ask to help them build a product to solve it.  The features will flow from there.

Model waterfall

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