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3 Reasons to Write it Down Before Action

March 18, 2013

pencilLast week was full of surprises.  Teams converged to address a very sticky, emotional and difficult issue.  No surprise, it also involved money, faulty decisions and blame all around. But, I’m getting ahead of myself.

Due to the complexity of the issues involved, I decided to try to create a factual summary of the past and what led up to the present situation. I presented the timeline to all parties to help us all recast the sequence of events. By trying to remove emotion and script only facts along a timeline, we realized, like a lot of difficult decisions, many people and situations conspired consciously or unconsciously to bring us to where we were.  Reducing the facts to a timeline and having everyone agree on what happened quickly allowed us to move forward with the present challenge.  So, write it down, use the facts and you can gain:

1. Clarity

2. Perspective and

3. Build a reasonable plan going forward

The exercise allowed me to also see there was error with “my team” and “their team” – and once we took responsibility, it opened the door to collectively take responsibility and work together on solving what got us there.  We focused on the problem, not the people.  Try it sometime.

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