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3 Ways to Find Go To People – They Get it Started, Get it Done

December 30, 2011

Do you have a team that’s “Go-To?”  I recently read an article in the Ivey Business Journal titled: “Go to People: What Every Organization Should Have.”  Jeffrey Gantz sums the situation up in an interview: “You know”, said the newly appointed CEO of a large company, “I have more than 1000 people in my head office organization; 900 can tell me something’s gone wrong, 90 can tell me what’s gone wrong, nine can tell me why it went wrong, and one can actually fix it!”

How true:  We as leaders continually strive to leverage ourselves, but in the process we become the over-leveraged “Go-To” because we hire too many people who tell us something’s gone wrong; rather than hiring those who also have the skills to fix it.  It’s a hard dilemma to solve in an interview with a prospective employee, but one I continually work to perfect.

Leverage title screen

Image via Wikipediaually work to perfect.

It’s time to leverage our go-to people or find the right ones.  Here’s what I work on.

1. Ask or Watch –  Carefully – Does the Person Take Initiative to Solve the Little Problems?

2. How – Watch or See Examples

3. Look for a Conclusion to the Work – Did they Finish What Was Started?  Successfully?  How?

Once you have them, make sure you motivate them appropriately and send the right kinds of appreciation.  Define what makes a winner, reward them and always find ways to keep them.

Happy New Year

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